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Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff / Karen Stainsby ; foreword by Mari Roberts. [electronic resource]

By:

Stainsby, Karen [author.]

Publisher: Boca Raton : CRC Press, 2016Description: 1 online resource (viii, 141 pages) : illustrations (black and white)Content type:

text
still image

Media type:

computer

Carrier type:

online resource

ISBN:

9781315358130 (ebook) :

Subject(s):

Additional physical formats: Print version :: No titleDDC classification:

610.6'96 23

LOC classification:

R727.3

Online resources:

Summary: Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors).

Holdings ( 27 )
Title notes ( 5 )

Holdings
Item type	Home library	URL	Status	Notes
E-book	Alder Hey Children's Hospital Library	Link to resource	Not for loan	local info note
E-book	Bolton NHS Library	Link to resource	Not for loan	local info note
E-book	Bridgewater Community NHS Library	Link to resource	Not for loan	local info note
E-book	Countess of Chester NHS Library	Link to resource	Not for loan	local info note
E-book	East Cheshire NHS Library	Link to resource	Not for loan	local info note
E-book	East Lancashire Hospitals - Burnley Hospital NHS Library	Link to resource	Not for loan	local info note
E-book	East Lancashire Hospitals - Royal Blackburn Hospital NHS Library	Link to resource	Not for loan	local info note
E-book	Greater Manchester Mental Health NHS Library	Link to resource	Not for loan	local info note
E-book	Lancashire and South Cumbria NHS Library	Link to resource	Not for loan	local info note
E-book	Lancashire Teaching Hospitals NHS Foundation Trust - Chorley Library	Link to resource	Not for loan	local info note
E-book	Lancashire Teaching Hospitals NHS Foundation Trust - Preston Library	Link to resource	Not for loan	local info note
E-book	Liverpool Heart and Chest NHS Library	Link to resource	Not for loan	local info note
E-book	Liverpool University Hospitals NHS Foundation Trust - Aintree Library	Link to resource	Not for loan	local info note
E-book	Liverpool University Hospitals NHS Library - Royal Liverpool	Link to resource	Not for loan	local info note
E-book	Liverpool Women’s NHS Library	Link to resource	Not for loan	local info note
E-book	LKS for NHS Ambulance Services in England (LKS ASE)	Link to resource	Not for loan	local info note
E-book	Mersey and West Lancashire NHS Library (Southport and Ormskirk)	Link to resource	Not for loan	local info note
E-book	Mersey and West Lancashire NHS Library (St Helens and Knowsley)	Link to resource	Not for loan	local info note
E-book	Mid Cheshire NHS Library	Link to resource	Not for loan	local info note
E-book	Pennine Care NHS Knowledge Service	Link to resource	Not for loan	local info note
E-book	Stockport NHS Library	Link to resource	Not for loan	local info note
E-book	Tameside and Glossop NHS Library	Link to resource	Not for loan	local info note
E-book	University Hospitals of Morecambe Bay - Furness NHS Library	Link to resource	Not for loan	local info note
E-book	University Hospitals of Morecambe Bay - Lancaster NHS Library	Link to resource	Not for loan	local info note
E-book	Wirral NHS Library	Link to resource	Not for loan	local info note
E-book	Wrightington, Wigan & Leigh - Wigan NHS Library	Link to resource	Not for loan	local info note
E-book	Wrightington, Wigan & Leigh - Wrightington NHS Library	Link to resource	Not for loan	local info note

Previously issued in print: Oxford: Radcliffe, 2007.

Includes bibliographical references and index.

Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors).

Specialized.

Description based on online resource; title from PDF title page (viewed on January 11, 2021).

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North WestKnowledge and Library Services

Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff / Karen Stainsby ; foreword by Mari Roberts. [electronic resource]

North West
Knowledge and Library Services