Stainsby, Karen, <br/><br/>
Develop your interpersonal and self-management skills :  a practical resource for healthcare administrative and clerical staff /  [electronic resource] 
Karen Stainsby ; foreword by Mari Roberts. 
 - 1 online resource (viii, 141 pages) :  illustrations (black and white) 
<br/><br/> Previously issued in print: Oxford: Radcliffe, 2007. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors). 
<br/><br/> Specialized. 
<br/><br/><label>ISBN: </label>9781315358130 (ebook) :  No price 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical personnel and patient.<br/>Interpersonal communication.<br/>Communication in medicine.<br/>Self-management (Psychology)
<br/><br/><label>LC Class. No.: </label>R727.3 
<br/><br/><label>Dewey Class. No.: </label>610.6'96