Quality management for organizational excellence introduction to total quality / [electronic resource] :
David L. Goetsch, Stanley Davis.
- Seventh edition. Pearson new international edition.
- 1 online resource (468 pages) : illustrations (black and white).
- Pearson custom library .
- Pearson custom library. .
Includes index.
This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Key topics covered include global competitiveness, strategic management, quality culture, employee empowerment, leadership, teamwork, communication, and education and training. For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments. This practical, student-focused text shows how to focus all of an organizations resources on continuous and simultaneous improvement of quality and productivity thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial people aspects of quality). Direct and straightforward, it links big picture theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
9781292035536 (PDF ebook) : No price 9781292022338 (pbk.) : No price
Total quality management. Business and Management. Business & Management Electrical engineering Automatic control engineering